LLM-enhanced government services?
I've been exploring how LLMs might be helpful in making applications less daunting. In these demos, the scenario is of a user with low privilege, someone who might be less likely to apply for something, even though they have just as much right as anyone else to.
- Demo: Get support validating your new business idea
- Demo: Apply for a local authority grant
- Demo: Get a business plan ready before talking to your bank
- Demo: Pitch my idea at a business club
To be clear, this doesn't help in the context of benefits entitlement. The teams in delivery for Universal Credit, Housing Credit, Tax Credit, have made immense progress in helping vulnerable users, and launching services to guide people through the incredibly complex maze of entitlements, rules, processes etc.
This is about someone who might not think they "deserve" to be given a chance. A chance to start a local business, to get some sort of development loan, to organise with others in the community. This persona might not fill in an application for a grant.
But what if the LLM enhancement meant they could get a little head start? That the form wouldn't start empty?
What's going on here?
Curious?
Does this seem like something your service should be exploring?